皇家馬朗飯店

We keep on trying, but keep on being disappointed in this badly run upmarket boutique hotel. A manager is urgently needed to run the hotel. If there is a manager, he or she is in hiding. Your floor needs serious help. The service is non-existent, the kitchen poorly run and you are far overpriced for what you deliver. My husband tried to make a booking for Valentines. The person helping with this was not sure what menu was going to be served and evetually just hang up on him after an unproffesional conversation. Arriving in good hope, whe found a full restaurant with available table. Great was our disappointment to realise that for the R525/head 3 course set menu… only a few dishes was actually available. We waited 90 minutes for just the breadrolls, never you mind the cold baked camenbert and cold beef Wellington. Dear sir or madam… a couple of your guests walked out tonight. We were close. Children left hungry. You really need to jack up your kitchen and staff. It is unacceptable to feed people at your establishment for R525/head. The sad thing is that you are sitting on a beautiful gem, but refuse to run it properly.

The Hotel is great. Landscaping is nice. It a very Business style/type hotel but the service is much to worry about and is slow . 30 minutes to get a cappuccino until we walked away. The staff on the breakfast is more DIY. The gym is nice and big . On New years over breakfast, tons off grass cutting at 08.30 am. Tons of noise. The iron table are burnt and not presentable. Water leakage in the room number 125. The management needs to look at these bits and peices. Overall the facilities are good and if well looked after could bring better results.

Our stay and that of our guests was such an amazing experience. A 5 Star experience indeed. We always book our guests here and we will gladly come back anytime.